Agility offers compliant call recording for Medicare Sales with ConnectureDRX

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Agility now offers compliant call recording for Medicare sales using Connecture DRX! Now, you will be able to use agent call recording to improve your clients’ shopping experience and record plan comparisons, and record over-the-phone enrollment.

As an agent, you have a couple of options available to choose from, thanks to ConnectureDRX.

  1. First, there’s Agent Call Recording for SHOPPING. This includes shopping recordings, as well as SOA, and recording for enrollment info for your clients. However, this option is limited to outbound calling. 

  2. Next, you could choose call recording for ENROLLMENT ONLY. With this option, you can choose between outbound and inbound calls. Or, you could choose both. 

Once you choose one of these options and make a call with a customer, and after the call is finished, the recording of this call can be found in the member profile for ADMIN users to access or review freely. 

The process for recording calls is pretty seamless. Check it out below.




Stay compliant using the call recording function available with ConnectureDRX through Agility!

Agility Producer Support
(866) 590-9771
support@enrollinsurance.com

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Annual Enrollment Period Final Update

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Congratulations To Our Agents On A Successful AEP!  

Thank you for working with us to reach our goal.  We closed out this AEP with these incredible numbers:

 

  • Page Views: We saw a record 39.4 million page views this AEP – an 18.9% increase over last AEP’s page views!   

 

  • Unique Users/Members: There were 7.33 million unique users/members utilizing the ConnectureDRX sites this AEP.

 

  • Enrollment Submissions: Along with the significant increase in overall page views, there was a nearly 30% increase over last year’s total enrollments submitted through the ConnectureDRX platform during AEP.   

 

  • Text/Email to Sign Enrollment:  By the end of AEP, we saw an increase of 66% for enrollments sent to beneficiaries to sign and submit.  54.1% were sent via email, 14.9% sent via text and 31% sent via both email and text.

 

  • Text/Email SOA: Usage increased by 52.8% this AEP, with 61.7% sent via email and 38.3% sent via text.

 

  • Connections to MyMedicare.gov: We also saw a significant increase in the volume of connections being made to MyMedicare.gov for beneficiaries to allow their prescription drug information to be shared with ConnectureDRX sites.  There were over 38,000 connections to MyMedicare.gov this AEP with 87% of beneficiaries providing approval to share that data.



If you’re not familiar with ConnectureDRX, here’s a small breakdown: 


  • ConnectureDRX offers the most widely adopted Medicare shopping, quoting and enrollment solution, providing millions of consumers every year with a simple digital experience for finding their best fit plans. With gold standard drug pricing, ConnectureDRX arms consumers with reliable and time-tested out-of-pocket cost estimates to support better decision-making. ConnectureDRX’s multi-channel automation saves consumers, carriers, brokers and call centers time navigating Medicare complexities, improving member satisfaction and retention.

Register or seek consultation with ConnectureDRX through Agility Insurance Services! 


Agility Producer Support
(866) 590-9771
support@enrollinsurance.com

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Digital Medicare for Agents: A Complete ConnectureDRX Guide

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Agility Insurance Services
is proud to introduce yet another game changing tool for our agents.
When you join the Agility team, you get free access to our all-in-one
Digital Medicare App through ConnectureDRX. Making virtual quoting and
enrollments easier than ever for your Medicare clients.

 

Read more

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