2022 WellCare Broker Information 

This post will provide information on the following topics we are sure you will find helpful as you continue to work with your clients:

  • Request For Information (RFI) – Resolving incomplete enrollments

  • Broker Identifier on Applications – Using the correct broker ID on applications

  • 2022 Centene Star Ratings – Downloads now available in CustomPoint

  • First Look Digital Materials – Locating resources formerly on the Digital Material Resources site

Request for Information (RFI)

Request for Information (RFI) status occurs when a submitted application is either incomplete or contains incorrect information. To avoid processing delays or application denial, please ensure you provide accurate and complete information.

You will be informed through email and text message if you have applications in RFI status. Please be on the lookout for these notifications and act promptly to resolve them. Important: RFIs must be resolved within 21 days of application receipt from the member, or the application will be denied.

The Request For Information Resource Page contains further instructions on how to resolve RFIs.

Broker Identifier on Applications

When submitting enrollment applications, please be sure to use the appropriate Broker Identifier. Do not use an Agency Identifier as this will impact commission processing and reporting. Please refer to the table below as a guide.

2022 Centene Star Ratings

Wellcare recently shared a 2022 CMS Star Ratings Communication and provided quick access to download rating sheets.

They are pleased to inform you the 2022 CMS Star Rating documents are available for download within CustomPoint. Please Note: Translations will be available in the coming weeks.

2022 CMS Star Ratings

First Look Digital Material Relocation

CustomPoint serves as your one-stop shop for accessing materials you need when meeting with beneficiaries. In addition, most materials are available in multiple languages!

The following materials, previously available on the Wellcare First Looks Digital Material site, are now available through CustomPoint:

  • Benefit Highlights

  • Enrollment Guides

  • Comprehensive Formularies

Are you contracted with WellCare? If not, get contracted with Agility Insurance Services today!

Agility Producer Support
(866) 590-9771

We are excited to announce 2022 Wellcare Annual Certification Training is now available!

2022 Annual Certification Training Details:

  • One Combined ACT: Successful completion of ACT
    certifies you to market and sell all 2021 and 2022 Wellcare Medicare
    product offerings, for Allwell, Fidelis Care, Health Net, WellCare, and
    Ascension Complete Health Plans.
  • Open-Book Exam: The entire training course is
    available for download in PDF format located in the course Resources.
    The document can be searched by using the ctrl-f search function.
  • Unlimited Attempts: You can take the mastery exam
    as many times as you would like. Remember, there is a 24-hour lockout
    between attempts to allow you time to study and revisit any of the
    training material.
  • AHIP Integration: The Centene Learning Center provides real-time AHIP to ACT training availability. Complete AHIP through our training site to access discounted pricing ($125 vs $175)

Accessing 2022 ACT:

You must reset your password for the Centene Learning Center
before proceeding to AHIP and ACT (if you have not accessed the site
after 5/10/2021).

Click here to access the Centene Learning Center

  • Returning Users: Enter your Username and Password and click Login.
  • First Time Visitors: Click on the Create a New Account link under the First Time Visitor? section and complete registration.
  1. Complete 2022 AHIP Medicare Training
  2. Complete 2022 Wellcare ACT Journey to a Successful Season
  3. Complete 2022 Wellcare ACT Know Your Product
  4. Complete 2022 Wellcare ACT Mastery Exam

Training Resources:

  • Click here for the Centene Learning Center User Guide
  • Click here for Centene Learning Center password reset instructions
  • Click here to view the Centene Learning Center Registration Process video

Wellcare Certification Here >

Wellcare/Centene Contracting Here >


Note: Once certification training requirements are completed, please allow 48 hours for our systems to update.

Agility Producer Support
(866) 590-9771