You can influence our Star Ratings by supporting a positive experience for our members during sales seasons and by encouraging them to take advantage of their covered services to live healthier lives. Here are some direct ways agents can make an impact:
Collect all information on the enrollment form to ensure completeness and accuracy.
Help your member to complete a Health Assessment following a LEAN application.
Explain thoroughly the benefits and copays of the member’s plan.
Communicate to members how to contact their Primary Care Provider (PCP) to schedule an annual Wellness exam.
· Reassure members that when UnitedHealthcare contacts them periodically, it is to assist with assessing preventive care needs, such as flu shots, mammograms and medication reconciliation.
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